I am sure that you can agree, if someone is planted with a form to start a chat then they may move on (also given that user chat after they have filled the form in, is not referencing the chat anyway). If they had the option to press a starter question and then when they start asking a question, that when they are asked to complete the form - also fix up the inbox and reference the chat with the person who enters their details. I think I will give BotSonic one more month before I cancel the subscription and move onto something more reliable - the early launch version worked well.